Across
- 3. Nerve doctor
- 5. Free gym membership for SNP members
- 7. Skin doctor
- 8. WDE aux status you should be in when we are training
- 10. Routine vision doctor
- 12. Member app that allows them to view their insurance info
- 13. What we should show our members on calls to let them know we know what they are going through
- 15. dedicated coaches who help members with certain conditions like managing stress, weight, diabetes, etc.
- 16. Member app that allows them to view doctor/clinical info
- 18. System we use for service coordination and sending tasks to SC's
- 21. System that tracks our calls and scores them based on criteria met
- 22. Protected health information
- 24. Community Health Choices
Down
- 1. Heart doctor
- 2. This system lets us view medical prior auths, create ODAGs, and send referrals to case managers
- 4. CHC's vision insurance
- 6. WDE aux status you should be in when you are "going green" to take calls
- 9. List of covered prescription medications
- 11. services and supports that allow a CHC participant to get extra help with activities of daily living
- 14. system where we can view pharmacy prior auths that were already created
- 17. System used for creating CDAGs (pharmacy prior auths)
- 19. End stage renal disease
- 20. A primary care physician
- 23. WDE aux status you should be in after a call to document