SNSW Winter Crossword

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Across
  1. 3. What does Triple P stand for. Positive ______ Program
  2. 7. With a valid green _______ Card you can apply for a NSW Seniors Card online
  3. 9. A positive word we can use when offering the customer assistance at the start of the call
  4. 11. To renew your vehicle registration you will need the _______ number from your renewal notice
  5. 13. An _______ is received after a person does not pay a penalty notice
  6. 14. All toll roads in Sydney, indeed, all toll roads in Australia are _______. This means you’ll need an electronic tag or pass to pay your tolls
  7. 16. To progress from a provisional P1 driver licence to a P2 licence, you need to pass the ______ perception test
  8. 17. Another way to describe a truck. A _______ vehicle
  9. 18. _______ is the acquisition of goods, services or works from an external source
  10. 19. In regards to Multicultural NSW at service centres you can make _______, validate and scan documents, enter details in system and take payments
  11. 20. How many times we require you to promote the SNSW website on every call
  12. 21. When arranging a call back you always need to advise the customer of a ______ hour time frame
Down
  1. 1. A mooring inquiry would come under the area maritime _______
  2. 2. To get to the most recent SNSW updates on our knowledge base you need to check the important ______ section of the knowledge base
  3. 4. Something that you may need to register when you open a cafe or restaurant in NSW
  4. 5. There are five steps to progress from a learner rider to a full rider licence in a declared area: the third step is to hold your learner rider licence for at ______ three months, and successfully complete the pre-provisional course – get your provisional P1 rider licence
  5. 6. Otherwise known as Human Services
  6. 8. A change of address inquiry for vessels would come under the maritime _______
  7. 9. The Mobility Parking Scheme (MPS) provides parking _______ to people with mobility disabilities
  8. 10. The _______ Energy Rebate is for customers who have an inability to self-regulate body temperature when exposed to extremes (hot or cold) of environmental temperatures
  9. 12. On some BDM calls you may also need to arrange a call back for the _______ team
  10. 15. If your NSW Driver's Licence is lost, stolen or misplaced, you can order a replacement online as long as you have an Online _______ account