Across
- 2. The capacity to recover quickly from difficulties or setbacks.
- 6. The ability to understand and share the feelings of another person.
- 7. Managing and controlling your emotional responses.
- 10. The drive to achieve goals for personal satisfaction rather than external rewards.
- 12. Identifying your own emotions as they happen.
- 13. A limit you set to protect your personal time, energy, and emotions.
- 15. A general expectancy that good things will happen.
Down
- 1. Not just hearing, but paying full attention to what someone is saying.
- 3. Communicating your needs firmly but politely, without being aggressive.
- 4. A close and harmonious relationship with others, often built quickly.
- 5. A physical reaction to pressure or tension.
- 8. A settlement of a dispute where both sides make concessions.
- 9. Information given to someone about their performance to help them improve.
- 11. An external event or situation that sparks an intense emotional reaction.
- 14. Non-verbal signals, such as posture and gestures.
