Across
- 1. A set of related web pages located under a single domain name
- 6. Interactive technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks
- 8. A software orprogram developed specifically for use on small, wireless computing devices
- 9. Feedback collected using digital tools in the store
Down
- 2. Form of a commercial message, typically to a group of people, usually to an inbox
- 3. A list of questions aimed for extracting specific data from a particular group of people
- 4. A computer program designed to simulate conversation with human users, especially over the internet
- 5. Principles, practices, and guidelines that an organization follows when interacting with its customers
- 7. Packaged software that creates a comprehensive database accessible by other systems to analyze, track, and manage consumer data