SOCR

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Across
  1. 3. All TMs must be able to provide this brochure to a customer
  2. 7. Use this if there is an emergency resulting in system being down/offline
  3. 9. This all clear signal is placed in window after 2 TMs are safely inside
  4. 10. How you quote a rate on a deposit account
  5. 13. Signal placed in window if designated team member uses the Single Early Morning Entry Process.
  6. 14. You're required to move this at end of day/when leaving desk for 30 mins/or locked up if away more than 5 days
  7. 15. Log cash found on bank premise in Articles Found Cards Retained log & immediately deposit in dual control to this
  8. 17. Surrendered safe box keys must be placed in this ASAP
  9. 18. Keep your keys/combos on your
  10. 20. First TM arriving places this all clear signal in the window
  11. 21. Opening TMs arrive separately and
Down
  1. 1. You must accept this type of call & provide same service that would be given to any other caller
  2. 2. If box of checks/valuable customer info is received at store-complete this electronic log & complete the Incoming Valuable/Customer Mail Customer Release Clause form
  3. 4. This type of animal must be allowed in the store
  4. 5. How you quote a rate on a loan/LOC
  5. 6. Obtain this along with ID prior to allowing access to a secured area
  6. 8. TMs must not look up acct #s for anyone who doesn't have this on the acct
  7. 11. First team member to enter the store
  8. 12. Second TM to enter the store
  9. 16. Verifying another TM over the phone
  10. 19. Go here if there's something suspicious during opening procedures/call 911/SRC/ alert arriving TMs