SOFT SKILLS

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Across
  1. 2. MAINTAIN A ____ ATTITUDE.
  2. 4. WHEN WORKING WITH A CUSTOMER, YOU WANT TO BE IN ___ OF THE CALL.
  3. 7. YOU SHOULD ALWAYS GREET THE CUSTOMER AND PROVIDE YOUR FIRST ___.
  4. 8. TO LISTEN ATTENTIVELY IS TO BE AN _____ LISTENER.
  5. 10. TO DEMONSTRATE CONCERN FOR THE CUSTOMER IS TO HAVE ____.
  6. 11. DON'T TAKE IT ____ WHEN A CUSTOMER IS ANGRY.
Down
  1. 1. IF YOU CANNOT FIND THE SOLUTION, IT MAY BE TIME TO ___ THE CALL.
  2. 3. IF YOU HAD A CUSTOMER ON HOLD, _____ FOR THE WAIT.
  3. 5. ___ THE CUSTOMER FOR CALLING.
  4. 6. THE EXCHANGING OF INFORMATION.
  5. 9. INSTEAD OF SAYING YOU OR I, USE MORE COLLABORATIVE WORDS LIKE ___ OR LET'S.