Soft Skills-Answer the question by choosing the appropriate soft skill the phrase describes.

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Across
  1. 3. WORKING COLLABORATIVELY WITH OTHERS
  2. 7. ADJUSTING TO CHANGE
  3. 8. MANAGING YOUR EMOTIONS
  4. 10. LISTENING TO THE SPEAKER ATTENTIVELY
  5. 12. INSPIRING OTHERS
Down
  1. 1. ORGANIZING TASKS
  2. 2. BEING PERSISTENT
  3. 4. FOCUSING ON AND UNDERSTANDING A SPEAKER'S MESSAGE
  4. 5. ANALYZING INFORMATION
  5. 6. IDENTIFYING THE ROOT CASE OF A PROBLEM
  6. 9. RELATING TO OTHERS'EMOTIONS
  7. 11. PROVIDING EXCEPTIONAL SERVICE