Across
- 6. exchange of information by speaking or writing
- 7. understand and share the feelings of customers
- 8. the quality of being able to adjust to each customer type
Down
- 1. research to find answers
- 2. conducting oneself with responsibility, integrity, accountability, and excellence on every interaction
- 3. knows their product inside out
- 4. never gives up and never stops trying
- 5. display of politeness in one's attitude and behavior towards customers.