SOP & Steps Numbers

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Across
  1. 1. What SOP do you use for information on how to use PAD?
  2. 3. What SOP do use to order a caller a Member ID card?
  3. 6. What SOP is Faxed Prescription Status?
  4. 7. This SOP can be used like a Checklist on your calls.
  5. 9. What SOP do we use for a Copy of a Prescription Request (formerly Photocopy Request)?
  6. 11. In What SOP does #6 tell you must set expectations for holds?
  7. 12. What SOP do we use for Medication Pricing?
  8. 13. What SOP would us if caller says they need a replacement for a Defective Medication?
  9. 15. What number steps in SOP 5.7 Restart a Prescription, tells to Determine the amount of Medication the patient has on hand?
  10. 17. In SOP Drug Coverage 3.1.3 what number step shows you to Review the Plan Dispensing Guidelines?
  11. 19. What SOP do we use for Controlled Medication?
  12. 20. In SOP 4.1 Phone-in Refill what number step is Verify the shipping address and phone number?
  13. 21. This is the SOP we use for required scripting when a caller is out of mediation.
  14. 24. The caller has no refills remaining what SOP can we use to get a new Script?
  15. 25. What SOP do we use to address a hold on an Account in CSP?
  16. 27. What SOP do we use for Prior Authorization?
  17. 28. What SOP is for Outbound Dropout and Return Calls?
Down
  1. 1. What number step on PCA call Flow 1.12 tells you Document the account?
  2. 2. What SOP do we use to for Rejected Claims?
  3. 4. What SOP do you use to Edit, Reset Password or Delete a Web Profile?
  4. 5. What SOP do we use that will show us How to Locate a Claim Status in CSP?
  5. 7. What SOP do we use for handle of caller authentication?
  6. 8. What SOP do we use for RAD Codes?
  7. 10. What Number step in SOP 3.6 Renewal Prescription Request does say Determine the amount of mediation the patient has on hands?
  8. 14. In SOP 6.2 Replacement Order - Shortage what Number step says Confirm an offer for counseling by a PC RPH is not required?
  9. 16. What SOP do we use for Return a Postal Prescription?
  10. 18. What SOP do use for ePrescribe?
  11. 19. What SOP do we use for Drug Coverage?
  12. 22. What SOP can you use to make sure if it is an offer or a mandatory transfer to RPH?
  13. 23. How many number steps are in PCA Call Flow 1.12?
  14. 26. In Order Status SOP 5.0 #7 Review the status of an order and if Express Scripts Has not received the prescription. In Step a what SOP do use?
  15. 27. What SOP do we use to register a member for ESRx.com?