SOPs, SOP1, SOP2 and SOP4

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Across
  1. 4. To resolve non-conformances effectively, we rely on careful monitoring and __________.
  2. 5. A _____ __ is a nonconformance related to a service and/or product being delivered by CGFS to an external customer, including any arising from a customer complaint.
  3. 9. After identifying the records, storage location and how the record is to be filed, the minimum _________ time and method of disposition must be determined.
  4. 11. SOPs ensure __________, meaning everyone follows the same steps, reducing errors.
  5. 12. Once a quality document is deemed ________, it is removed from KB once all QSO’s agree to prevent further usage.
  6. 13. The Payroll Level 2 issues report is available on demand in ServiceNow under the the CGFS Payroll ________ _______ ______ Dashboard.
  7. 15. The Quality Representative and/or the Quality _______ Owner should evaluate the need for creating a new quality document.
  8. 16. Records must be properly _____ to maintain their integrity.
  9. 17. A ______ is documented information that states results achieved or provides evidence of activities performed, conformity to requirements, and the effective operation of the Quality Management System.
  10. 18. SOPs provide clear guidelines to define roles and responsibilities, ensuring __________.
  11. 20. PCS controls documents by checking them in/out of the CGFS _________ ____.
  12. 21. The process of managing document versions and preventing obsolete use is called __________ ___ _________.
Down
  1. 1. The ticket-taker should tag any identified level 2 cases as “__ - ________” so it can be reviewed by a Tier 2 for action.
  2. 2. An annuitant requesting assistance with updating their federal tax withholding and being provide with a form W-4 is an example of _________ ____ Desk Guidance.
  3. 3. ________ _________ __________ are the foundation of how we work and helps reinforce understanding, improve accuracy, and ensure we all stay on the same page.
  4. 6. Proper handling of non-conformances improves overall customer __________, leading to fewer complaints.
  5. 7. An example of an error in ______ __ _______ would be if a PCS analyst updated a customer’s address information in GFACS and forgot to add the APT# provided or input the wrong zip code.
  6. 8. A __________ occurs when a product or service fails to meet expectations or standards.
  7. 10. Non-conformances are tracked in __________, where reports are sent to management for resolution.
  8. 11. Fixing errors and making enhancements over time is part of __________ ___________.
  9. 14. If a _____ is identified from the level 2 log, a CAR may be required.
  10. 19. A level 2 can be closed once the document has been provided, the address error has been corrected or the correct information has been provided to the ________.