Sources of Knowledge Crossword

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Across
  1. 6. A key indicator of quality, relating to the author's background (two words)
  2. 7. A source of knowledge that is up-to-date and relevant
  3. 9. An example of an internal source of knowledge, often using Wikipedia-style software (three words)
  4. 10. A method of knowledge access involving active searches for specific information
Down
  1. 1. The organisational resource that archives past issue resolutions (two words)
  2. 2. The quality of a support source that is created by recognised experts or organisations
  3. 3. The type of source to start with for accuracy, like official documentation
  4. 4. A source of knowledge like Stack Overflow or Reddit (two words)
  5. 5. The type of documentation provided by a hardware or software company outside your organisation
  6. 8. Information resources that are created and maintained outside your organisation