Across
- 4. Hello
- 5. bye
- 6. ma'am
- 7. my name
- 8. and you
- 9. Goodbye
- 11. I'm sorry
- 14. okay
- 16. please
- 18. what's your name
- 20. sir
Down
- 1. thank you very much
- 2. pardon me
- 3. good morning
- 10. you're welcome
- 12. mister
- 13. what's happening
- 15. nothing
- 17. i'm from
- 19. names