Across
- 4. pillow
- 5. blanket
- 7. to complain
- 9. complaint
- 12. bank
- 13. receptionist
- 15. card
- 18. city block
- 19. towel
- 20. double room
Down
- 1. single room
- 2. key
- 3. entrance/entry
- 6. safe
- 8. reservation
- 10. elevator
- 11. sheets
- 14. to reserve
- 16. included
- 17. to lack