SPARKS

2. / sometimes called Emotional Stability
3. / Vroom's theory
6. / The act of enlisting people for job
7. / you
8. / The approach to managing people and their performance
10. / the state of having inconsistent thoughts, beliefs, or attitudes, especially as relating to behavioural decisions and attitude change.
14. / The knowledge, skills and abilities required to perform a specific task or function
16. / Self-perceived talents and values guiding a person to make his/her career decisions.
17. / Theory of performance
19. / Herzberg ______ factor theory
20. / factors in a job whose presence doesn't motivate but absence leaves employees dissatisfied
21. / people
22. / unofficial industrial action.
23. / mind and behaviour
24. / understanding how culture affects behavior
26. / Describes changes in the work force resulting from voluntary or involuntary resignations.
27. / A one-to-one process between an outside trainer and an employee
28. / Disciplinary action resulting in an employee being sent home without pay for a specified period of time.

1. tendency of people to overestimate their ability to have predicted an outcome that could not possibly have been predicted
2. / The process of discussion with a view to mutual settlement
4. / A complaint brought by one party to an employment contract against another party.
5. / Acknowledgement of employees performance or achievements.
9. / Degree of difficulty in replacing the job holder.
11. / The favoring of one group of people to the detriment of others.
12. / a level in hierarchy of needs pyramid
13. / shown to relatives by individuals in a position of authority such as CEO’s, managers or supervisors.
15. / The process of taking control over another corporation by purchasing.
18. / encouragement
20. / An evaluator error that occurs when an evaluator appraises an employee high or low on many or all criteria because of one criterion.
25. / The business practice of hiring a party outside a company