Across
- 2. The emotional bond between customers and a brand (8 letters)
- 4. Axis bank slogan(9 letters)
- 6. Sparsh core value: Always keep ________ (7 letters)
- 8. The action taken to resolve customer pain points (3 letters)
- 9. A financial instrument that represents ownership in a company and entitles the holder to dividends. (5 letters)
Down
- 1. An employee recognized for exceptional customer service (8 letters)
- 3. A metric used to assess customer satisfaction (3 letters, acronym)
- 5. Customer-focused banking initiative (6 letters)
- 7. A key aspect of Sparsh: Listening with __________ (6 letters)