Speaking positively of the facility's PEOPLE and SERVICES

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Across
  1. 1. When staff are happy and positive
  2. 3. By responding yes whenever possible is a Can Do
  3. 6. A positive image makes our customer's feel this way
  4. 7. Makes you feel appreciated when someone says this
  5. 8. These customers will usually tell 3-5 family members and friends about their positive experience
Down
  1. 2. Customers will tell everyone and anyone about a negative experience
  2. 4. Customer Service is not this
  3. 5. Customers who feel this are more likely to speak positively about our organizations people and services
  4. 9. Do this when something goes wrong