Spectrum Crossword

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Across
  1. 2. Our "account specialist" team
  2. 3. This is another word for commission that we, as agents, get if we sell a line of business to a customer
  3. 6. The most common type of order we process in billing, coded as XT in CSG
  4. 8. When you need to transfer the call to a lead or supervisor
  5. 9. A de-escalation method that involves a 4-step statement to show you are ready and willing to resolve a customer's issue after sympathizing
  6. 11. The only campaign code we use in CSG, consists of three zeros
  7. 16. What most internet connection speeds are measured (_____ per second)
  8. 17. A temporary service interruption due to non-payment
  9. 20. Our internal company form of Google, this helps you find every answer on company policy
  10. 21. A type of troubleshooting that will be recommended by repair which consists of unplugging the device and plugging it back in
  11. 22. This tab in Agent OS helps us see all email notifications we send to our customers
  12. 24. The preferred method of authentication, when enrolled
Down
  1. 1. Our primary billing system that is fully based in a web browser
  2. 4. This billing system is being phased out as accounts in it are getting moved to CSG
  3. 5. Our VP of Fun, Prize Closet Queen, and VCC Ally
  4. 7. A legacy SPP TV package that also defines itself as the way in which a person or group lives
  5. 8. One of our "view" packages, this one includes a wide variety of different TV networks
  6. 10. This 5-digit code is used to identify how certain orders were set in a customers account. Each agent has their own unique code
  7. 12. One of the two methods a customer can receive their equipment by via self installation where a box is sent to the customer
  8. 13. Consistent, scheduled charges of a customer's method of payment
  9. 14. A form of our internet service only found in certain markets that provides higher upload speeds due to a direct line connection.
  10. 15. A type of credit a customer is allowed once per rolling 12 month period that supplies up to $10 of credit
  11. 18. The act of lowering a customers' package, whether if it be for pricing or reducing service without removing it entirely
  12. 19. a customer with a ______ 2.0 Modem will need a required swap to the 3.0 or 3.1 model
  13. 23. This website is the starting page that loads when we start up our web browser. Helps to lead us to Agent OS, CoPilot, and many more services