Spectrum Password

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Across
  1. 4. A de-escalation method that involves a 4-step statement to show you are ready and willing to resolve a customer's issue after sympathizing
  2. 5. What most internet connection speeds are measured (_____ per second)
  3. 7. a customer with a ______ 2.0 Modem will need a required swap to the 3.0 or 3.1 model
  4. 9. One of our "view" packages, this one includes a wide variety of different TV networks
  5. 10. The only campaign code we use in CSG, consists of three zeros
  6. 11. Consistent, scheduled charges of a customer's method of payment
  7. 13. Our internal company form of Google, this helps you find every answer on company policy
  8. 17. The act of lowering a customers' package, whether if it be for pricing or reducing service without removing it entirely
  9. 19. The preferred method of authentication, when enrolled
  10. 20. A form of our internet service only found in certain markets that provides higher upload speeds due to a direct line connection.
  11. 21. This website is the starting page that loads when we start up our web browser. Helps to lead us to Agent OS, CoPilot, and many more services
  12. 24. One of the two methods a customer can receive their equipment by via self installation where a box is sent to the customer
Down
  1. 1. A legacy SPP TV package that also defines itself as the way in which a person or group lives
  2. 2. This billing system is being phased out as accounts in it are getting moved to CSG
  3. 3. When you need to transfer the call to a lead or supervisor
  4. 6. This tab in Agent OS helps us see all email notifications we send to our customers
  5. 8. A type of credit a customer is allowed once per rolling 12 month period that supplies up to $10 of credit
  6. 12. A temporary service interruption due to non-payment
  7. 14. This is another word for commission that we, as agents, get if we sell a line of business to a customer
  8. 15. The most common type of order we process in billing, coded as XT in CSG
  9. 16. Our primary billing system that is fully based in a web browser
  10. 18. Our VP of Fun, Prize Closet Queen, and VCC Ally
  11. 21. A type of troubleshooting that will be recommended by repair which consists of unplugging the device and plugging it back in
  12. 22. Our "account specialist" team
  13. 23. This 5-digit code is used to identify how certain orders were set in a customers account. Each agent has their own unique code