SPER Refresher

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Across
  1. 1. Data base that refers Court Fines to SPER
  2. 3. We should always provide the customer with the receipt number from the Secure Card Interface True/False
  3. 4. Names of corre4spon dence template send to advise of attempted contact
  4. 7. System used to process secure credit card payments
  5. 10. Contact type recorded in Party Contacts when you speak to an authorised third party
  6. 11. How many real names should be on the dashboard
  7. 12. Allows customers to complete community service to repay their fines
Down
  1. 2. SPER name for customer assets
  2. 5. Name of the area entered into the Decision Toll to identify customer type
  3. 6. Takes four to sixweeks to be received from Finance
  4. 8. How m,any defaults in the last two years are relevant to the Decision Tool input
  5. 9. Must be updated with every customer contact