Spotlight

4. Harris Scarfe Price Match Policy.
6. one of the 2 deferred action where the item needed to be returned first for assessment before a replacement or refund is processed.
7. Covers product defects and may require contacting the manufacturer.
8. portal used to lodge Australia post delivery enquiry.
14. Spotlight Price Match Policy.
17. portal used to generate return labels and pick ups for Australia Post
19. System used to view order details, process returns and load replacements & refunds.
21. dummy code for Spotlight when processing return for an unknown item on backoffice
22. Available for orders over $120 (excluding bulky items).

1. SAP system used to locate proof of purchases made in store.
2. Payment option that allows you to split your purchase into installments.
3. pre-paid cards that can be used to purchase products in store and online.
5. Department/ Team that we contact for issues such as online product descriptions/ names, incorrect online images, etc..
9. Spotlight department responsible for party essentials, including balloons, decorations, and costumes.
10. A service that lets you pick up your order from a store.
11. type of marketing email sent to an individual customer based on specific factors to encourage the customer to shop with or return to the brand.
12. another name for product EAN.
13. System used to check and view store stocks.
15. Anaconda department responsible for Kayaks, paddle boards, boats, life jackets.
16. dummy code for Anaconda when processing return for an unknown item on back office.
18. a requirement that customers must provide when they receive damaged items.
20. Spotlight department specializing in curtains, blinds, tracks, and related window furnishings.