Spring Crossword

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Across
  1. 1. Here you can find department SOPs
  2. 3. Here you can find the instructions on using Language Assistance in Genesys.
  3. 5. Here you can find information on large Rehab groups and next steps if you come in contact with one.
  4. 8. Here you can find training PowerPoints on various topics. Check the Campaign Trackers PowerPoint.
  5. 9. Recruiters: Here you can see if an Acupuncturist application would be considered for 2 for 1 credit based on their county. CA: Here you can find the answers to some common questions you may encounter when completing pre-calls
  6. 12. Here you can find a playlist of CRM videos with helpful demonstrations on various tasks in CRM.
  7. 13. Here you can find each CN Recruitment team members extension, email, and time zone. Check the area where you'd find the phone number to CAQH we can call for help.
  8. 15. Here you can find the form to submit a call for the Listening Libraries
  9. 16. Recruiters: Here you can find the list of kickbacks you've received this month. Go here and search the lead in CRM using advanced find. The lead is currently in Not Interested / No response to Message. The lead and campaign will need to be placed back into recruiting. The word after 'Spring' is your word here. CAs: Use advanced find to pull up your CRM lead using your first and last name. This provider was par but has recently termed and has requested an application. Put the lead and campaign back into recruiting. The word after 'Spring' is your word here.
Down
  1. 1. Here you can review notes from past meetings. Check the notes from 2/4/2026
  2. 2. Recruiters: Here you can find resources on CRM. Look for the document titled Spring Crossword and open it. CAs: Here you can find the CRM status and status reasons.
  3. 4. Here you can see the list of people who will be on PTO throughout the month. Look at April 9th for your word.
  4. 6. Here you can find the form link to submit a suggestion or idea.
  5. 7. Here you can find the instructions and email template on processing a duplicate lead in CRM.
  6. 10. Recruiters: Here you can find guidance on addressing objections or barriers presented by a provider. Check the 'Other' section. CA: Here you can find helpful information to assist with handing a queue call.
  7. 11. Here you navigate to your discrepancy buttons to check for application credit.
  8. 14. Here you can find launch notices for various campaigns. Check the Modi TDI 2025 launch notice.