Across
- 4. We update our customers throughout the claim process
- 5. Plans can be canceled or transferred at anytime
- 6. Customers can file claims 24/7
- 11. Every time a customer calls us, they will speak to a real person
- 13. Being honest and humble
- 15. skill expected of a professional
- 16. Never stop asking how you can do better
Down
- 1. We hire the best and challenge them to do their best
- 2. Showing you care
- 3. Using resources wisely
- 7. understanding
- 8. We fix our customer's item in 5 days or less once received
- 9. We keep all protection plans organized in one place
- 10. Treat every customer as you were that customer
- 12. energetic
- 14. Being passionate about what you do