SRE Puzzle

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Across
  1. 2. A defined quantitative measure of some aspect of the level of service that is provided
  2. 4. what happens when you ask a software engineer to design an operations function
  3. 5. a written record of an incident, its impact, the actions taken to mitigate or resolve it, the root cause(s), and the follow-up actions
  4. 10. A (legal) agreement with repercussions for failure to meet
  5. 11. tr
  6. 12. something where a human needs to take action immediately
  7. 13. balance service reliability with the pace of innovationKind of work that is manual, repetitive, automatable, tactical, devoid of enduring value.
  8. 14. mttr
Down
  1. 1. fr
  2. 3. balance service reliability with the pace of innovation
  3. 6. a customer created item wherea human needs to take action but not now
  4. 7. 90% availability is how many hours of downtime per month
  5. 8. la
  6. 9. av
  7. 10. A target value or range of values for a service level