SSA Chapters 28-30

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Across
  1. 5. Delivery done ______.
  2. 9. Guaranteed delivery service.
  3. 10. There are ______ components of the HAZMAT question.
  4. 11. Show ______ when handling difficult customers.
  5. 14. US Postal Service competitor.
  6. 15. Remain ______with challenging customers.
  7. 16. Customer ______ will rise as competition increases.
  8. 17. The perfect transaction includes ______ and well stocked lobbies.
Down
  1. 1. Prior to engaging the customer ______ them to the window.
  2. 2. SSAs develop ______ interactions with customers to improve the total customer experience.
  3. 3. We Value Your ______.
  4. 4. ______ words are less effective word choices.
  5. 6. It Begins With a ______.
  6. 7. Show ______ to all customers and coworkers.
  7. 8. Consider ______choices before speaking to customers.
  8. 9. Three image factors: Personal, ______, Postal.
  9. 12. Positive customer experiences promote ______.
  10. 13. Customer service must ______ customer expectations.