Across
- 1. To meet customer needs or wants
- 5. be concerned about the customer
- 7. You need to ask these to find out what the customer wants
- 8. Service is about the way we _______ our customers.
- 9. How we want our customers to feel as a result of our service
- 10. Try to give customers more than one option to ______ from
Down
- 2. We must aim to get customer right ________ time
- 3. It's not sympathy but shows we understand
- 4. What the customer want from us when there is a problem
- 5. The people we are here to serve
- 6. assistance or support for customers