Staffing for Service

Edit Answers
1234567891011121314151617181920
Across
  1. 3. internal recruitment also has the general advantage of reducing cost?
  2. 4. a message containing general information about the job and the organization is placed in various media, such as newspapers, radio. and television.
  3. 6. the second reason for internal hiring is?
  4. 11. when someone is dependable and organized, conforms to the needs of the job and perserveres on tasks.
  5. 12. ___________ is such a labor – intensive industry that there must be also be managers to supervise, coach and coordinate the many employees doing the different jobs.
  6. 13. ___________ should be design to ensure that the new hire feels genuinely welcomed.
  7. 14. in the hospitality industry, ____________ are often the most effective way to access applicant's qualifications on critical criteria.
  8. 17. __________ calls these people “ service naturals “ because they instinctively give great service when provided the opportunity.
  9. 18. approach to provide exceptional service, guest-contact employees must have an _____________ to life.
  10. 19. when someone is talkative, sociable, active aggressive, and excitable.
  11. 20. a degree which someone is trusting, amiable, generous, tolerant, honest, cooperative and flexible.
Down
  1. 1. some hospitality organizations rely extensively on _________.
  2. 2. it is where they modify their facial expressions or ____________, where they modify their inner feelings.
  3. 5. an important strategy for finding the many people that the hospitality needs is ___________.
  4. 7. the firm can either post information about open positions on its own Web site or contract with an Internet _________.
  5. 8. another concern with promotion from within is that it can limit ____________ at higher organizational levels.
  6. 9. __________ allow the organization to identify the exact job specification and required competencies for each job classification and type.
  7. 10. many hospitality companies say they hire the “______________”.
  8. 15. labor, this requires them to engage ____________ which can be just as tiring as physical labor.
  9. 16. this hiring strategy is usually uncompetitive and unattractive for college graduates who have not acquired it.