Across
- 1. Is an inevitable part of business, and particularly in the hospitality industry.
- 6. Many tools are available to help collect this information efficiently so as to make accurate hiring decision is of course_______
- 7. interview aim to asses performance, but they involve hypothetical situations rather than actual past expi.
- 8. __________ allow the organization to identify the exact job specification and required competencies for each job classification and type.
- 11. A ___________ can also aid in recruitment.
- 12. when someone is dependable and organized, conforms to the needs of the job and perseveres on tasks.
- 13. the first step in having the right human resources withinyour company to provide the level of service that you want to give your customers.
- 16. if the applicant passes the initial screen, the organization will most likely schedule an _ to determine if the information on the application checkout
- 17. The first screen an employer should use in deciding whom to hire.
- 18. to provide exceptional service, guest-contact employees must have an _____________ to life.
- 21. Turn over also has an important _______
- 23. where they modify their expressions
- 25. where they modify their inner feelings
- 27. internal recruitment also has the general advantage of reducing cost?
- 29. the firm can either post information about open positions on its own Web site or contract with an Internet _________.
- 30. ___________ should be design to ensure that the new hire feels genuinely welcomed.
- 33. many hospitality companies say they hire the “______________”.
- 34. predict the predisposition of job applicants to engage in theft, drug taking and dishonest or otherwise disruptive work behavior
- 35. another concern with promotion from within is that it can limit ____________ at higher organizational levels.
- 36. a message containing general information about the job and the organization is placed in various media, such as newspapers, radio. and television.
- 38. The firm can either post information about open positions on its own web site or contact with an internet recruiting service.
- 39. some hospitality organizations rely extensively on _________.
Down
- 2. the degree to which someone is talkative sociable active aggressive and excitable.
- 3. increase the likelihood the interviewers will assess all candidates according to the sake criteria.
- 4. in the hospitality industry, ____________ are often the most effective way to access applicant's qualifications on critical criteria.
- 5. Companies can call unsuccessful applicants back several months later to see if they are still interested.
- 9. the second group of question that should be included in a structed interview are those related to work competencies.
- 10. ___________ is such a labor – intensive industry that there must be also be managers to supervise, coach and coordinate the many employees doing the different jobs.
- 14. is a battery of tests that are used to measure the KSAs of a group of individuals.
- 15. the degree to which someone in intellectual, philosophical, insightful, creative, artistic and curious
- 19. some employers try to assess the personalities of applicants in order to make better hiring decisions
- 20. an important strategy for finding the many people that the hospitality needs is ___________.
- 22. targeting specific segments of the labor market to identify potential employees is another recruiting strategy.
- 24. a degree which someone is trusting, amiable, generous, tolerant, honest, cooperative and flexible.
- 26. this requires them to engage ____________ which can be just as tiring as physical labor.
- 28. the second reason for internal hiring is?
- 31. is the ability to learn and process information.
- 32. __________ calls these people “ service naturals “ because they instinctively give great service when provided the opportunity.
- 37. this hiring strategy is usually noncompetitive and unattractive for college graduates who have not acquired it.