Stars Guest Service

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Across
  1. 4. The “R” in the HEART model.
  2. 7. Take personal ownership to ensure guest satisfaction (3 words).
  3. 8. Exhibiting a courteous, conscientious, and business-like manner in the workplace.
  4. 9. Getting down to ______ to interact with a younger guest. (2 words).
  5. 11. Non-verbally acknowledge guests when they are 10 ft. from us with eye contact, a head-nod, and smile.
  6. 12. Clapping for our groups!
  7. 13. The “T” in the HEART model.
  8. 14. The “E” in the HEART model.
Down
  1. 1. The “A” in the HEART model.
  2. 2. Use open body language
  3. 3. Become the expert of your area. Know your venue and departmental information.(3 words)
  4. 5. Seize every moment to greet and serve our guests (3 words).
  5. 6. Prepare for the day, ensuring proper grooming, wardrobe, and name badge placement (3 words).
  6. 10. The ability to adapt to new and dynamic needs in a positive manner.
  7. 15. The “H” in the HEART model.