S.T.A.R.T.

2. ______the person.
5. ______ your name, role, and what to expect.
9. Use “______”, “thank you”, “excuse me” consistently.
10. ______ and relationship building.
11. Grow yourself in your ______.
12. Builds ______ within the community.
15. Be ______ of your environment.
16. Validate with ______ ______ and short phrases (2 words).
17. Understand that employees should feel empowered to deliver on “______ ______ ______ ______” (4 words).
22. I will ______ with compassion, courtesy, and respect.
23. Lead by example (______, attitude, and professional attire).
26. I will actively ______ and engage with others.
27. Treating everyone ______ and with respect.
28. I will create an ______ impression from beginning to end.

1. Treat the patients like a ______, not a number.
3. I will take ______ for my actions and recognize how they impact others.
4. Creates a ______, warm, and caring environment.
6. Builds good rapport and ______.
7. Increase the ______of the impact of every patient, resident, visitor, and employee interaction, every day and every time.
8. I will conduct myself ______ at all times.
13. Create an environment of ______ ______ (2 words).
14. Be open to ______.
18. I will offer to help and commit to ________ concerns.
19. Always ______, by asking, “What else can I do for you?”
20. Attention Give ______ ______ and maintain eye contact (2 words).
21. Be the ______ of service for CentraCare Health.
24. Look the patient in the ______.
25. ______ listening and assist.
29. ______ and greet warmly.