Stenden Hotel Front Office

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Across
  1. 3. When you connect the phone through to a different department
  2. 5. shows how much of the maximum revenue we made
  3. 6. ordered by the guest, picked up at FO, costs €6,50
  4. 9. When you sell breakfast
  5. 11. When you hear this, run to the toilet
  6. 13. Property Management System
  7. 14. Method of settling the bill at check-out
  8. 15. piece of information about the guest
  9. 16. capital of the province of Friesland
Down
  1. 1. When you sell an upgrade
  2. 2. Finish: Practical . . . . . . . . . .
  3. 4. machine on which we process pin payments
  4. 7. Method of settling the bill at check-in
  5. 8. something that needs to be done before a certain time
  6. 10. strictly forbidden in the entire hotel, costs €150.-
  7. 12. costs €9,50. can be purchased at the front office