Across
- 1. The process involving six essential steps needed in order to obtain superior customer service
- 3. Idea stating that if employees are satisfied they will be more likely to satisfy customers
- 7. An idea concerning what will happen in the future
Down
- 2. Involvement and enhancements a business takes to please its customers
- 4. Set of rules governing polite behavior which should be used in public and when dealing with others
- 5. The purchasing of items by a customer
- 6. The trait of customers to continue shopping at a certain store for specific items as long as they are satisfied