Across
- 4. principles, rules and guidelines formulated or adopted by an organization to reach its long term goals.
- 9. favorable external factors that could give an organization a competitive advantage.
- 10. the efficient warehousing, inventory tracking, order entry, management, distribution and delivery to customers.
- 12. consists of the set of external conditions and forces that have the potential to influence the organization.
Down
- 1. usually strive to outplay and outsmart each other, hoping to get a larger share of the target market.
- 2. derived from an Arabic word meaning “fees to be paid.”
- 3. can be achieved by having clear-cut policies on delivering great customer service.
- 5. refers to the specific steps a company will take to achieve a desired result.
- 6. a person who has an interest in the company, IT service or its projects.
- 7. collective learning of the organization, especially how to coordinate diverse production skills and integrate multiple streams of technology.
- 8. provides a clear understanding of purpose, objectives and standards of performance to employees at all levels and in all functional areas.
- 11. , a vision and direction, a view of what the company or organization is to become.