Across
- 1. the idea that a company should play a positive role in the community and consider the environmental and social impact of business decisions
- 4. the customer is the most important factor
- 5. political, economic, social and technological factors
- 6. the loss of potential gain from other alternatives when one alternative is chosen
- 8. prevents fraudulent, deceptive, and unfair business practices
- 9. the exclusive possession or control of the supply of or trade in a commodity or service
- 12. the state of being completely lacking in a particular quality or value
- 14. the marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers
- 15. aggregating prospective buyers into groups or segments with common needs and who respond similarly to a marketing action
- 16. the branch of knowledge concerned with the production, consumption, and transfer of wealth
- 18. the act of compelling observance of or compliance with a law, rule, or obligation
- 19. an article or substance that is manufactured or refined for sale
Down
- 2. the process of setting goals, procedures, and objectives in order to make a company or organization more competitive (abbr.)
- 3. Something morally right or wrong
- 7. statutes developed by governments to protect consumers from predatory business practices and ensure fair competition
- 10. misleading advertising to get people to buy a product/service
- 11. strengths, weaknesses, opportunities, threats
- 13. a combination of factors that can be controlled by a company to influence consumers to purchase its products
- 17. a condition or circumstance that puts a company in a favorable or superior business position
