Across
- 3. Frontline officers should be c________-oriented and professional when interacting with members of the public
- 4. We serve with empathy and put ourselves in our customers' shoes.
- 6. We should always i_____________ in our service standards.
- 7. It is important for frontline officers to have a s________ mindset.
Down
- 1. Another word for creative (Hint: Starts with "I")
- 2. One of our CARE principles - Courtesy, Accessibility, R______________ and Effectiveness
- 5. We should strive for service e_________________