Strive for Five

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Across
  1. 4. Show you ____.
  2. 6. I need to brand the ______ on every call except Help desk or a Customer Complaint call.
  3. 8. Have I answered all your questions today? Is an example of offering further______.
  4. 10. Service Our goal for strive for five is to ensure great ________ service
  5. 12. __________the Customer
  6. 14. Active_______, keeps the Customer from repeating the same information.
  7. 15. Be ________.
Down
  1. 1. ______ the everyday experience.
  2. 2. _______________ communicate.
  3. 3. When my Customer is unhappy I try to _______ the situation.
  4. 5. One way to acknowledge the Customer
  5. 7. Phrase I will be happy to help you with that!
  6. 9. please, thank you and may I are examples of ______.
  7. 11. Certainly, superb, with pleasure are all examples of _____ language.
  8. 13. Give_______.
  9. 16. I understand how frustrating this situation is for you. Shows what?