Across
- 1. Verbally attacks the feedback giver, and turns the table.
- 3. Listens without frequent interruption or objections.
- 7. Makes no attempt to "hear" or understand the meaning of the feedback.
- 11. Refutes the accuracy or fairness of the feedback.
- 12. Defends personal actions, frequently objects to feedback given.
- 13. Listens, but shows little interest.
- 15. Accepts the feedback, without denial.
- 16. Tries to understand the personal behavior that has led to the feedback.
Down
- 1. Listens carefully and tries to understand the meaning of the feedback.
- 2. Ignores the feedback, listening blankly without interest.
- 4. Listens and agrees, but gives the impression that the feedback will have little actual effect.
- 5. Finds explanations for the feedback that dissolve any personal responsibility.
- 6. Devalues the speaker, what the speaker is saying, or the speaker's right to give feedback.
- 7. Is genuinely interested in getting feedback.
- 8. Interacts appropriately with the speaker, asking for clarification when needed.
- 9. Genuinely wants to make personal changes if appropriate.
- 10. Willing to hear what's being said without turning the table.
- 14. Recognizes the value of what is being said and the speaker's right to say it.