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Across
  1. 6. Queue you can find EOCs that are in the status of notification (2 words)
  2. 7. Queue to work EOCs in order to prevent any cases from lapsing
  3. 9. Before you submit notification, check EOC ____ for duplicates
  4. 10. calls are made on all urgent requests at any time of day or weekend
  5. 11. when members are notified when PA is approved or denied
Down
  1. 1. calls are not required unless claims need to be reprocessed for compounds or overrides
  2. 2. call type when there is no option to leave a voicemail
  3. 3. tab where all call tracking for verbal notification is completed
  4. 4. requests when verbal notification is not required
  5. 5. all requests are denied as medications are excluded from coverage
  6. 8. providers are notified on oral requests