Across
- 3. Acting respectful and responsible at work
- 6. Working well with coworkers
- 7. Paying attention to what customers say
- 9. A customer problem or concern
- 10. Solving a customer problem
Down
- 1. Helping customers in a positive and helpful way
- 2. Sharing information clearly with customers
- 4. How happy a customer feels after service
- 5. Treating customers politely
- 8. The way you behave toward customers