Across
- 2. the ability to make a product to exactly fit customer needs.
- 4. when a corporations offers to deliver a product or service faster than a competitor.
- 5. the processes associated with identifying material and service needs, locating and selecting suppliers. etc
- 7. defines the markets, products, and target customers and sets both short term and long term objectives for the company.
- 9. quality term describing a product or service that clearly is better than another in one or more aspects.
- 10. QUALITY meeting the product specifications and promises made to customers with the high reliability.
- 11. the function that plans, implements, and manages the efficient, effective flow and storage of goods and services.
- 15. an operation that provide a product or services that is less expensive than similar products or services offered by competitors.
- 17. the relative rankings of what the company would like to achieve.
- 20. is often the first thing that the companies think of when they are developing an operations strategy.
- 21. (DECISIONS) longterm, high capital investment decisions that occur less frequently but have a lasting impact on theorganization.
- 22. keeping products in a standard format and then adding unique components for the individual customer at the last possible moment.
- 25. (STRATEGIES) specify the core goals of areas such as operations, marketing, finance IT, RS&D and so on.
Down
- 1. an abbreviation that encompasses the planning and management of all activities involved in the procurement, conversion and logistics of the products.
- 3. the process in which products are produce in high volume at roughly the same cost as standard products.
- 6. (DECISIONS) decisions that are short term, more frequent less capital intensive and easier to change or modify.
- 8. its an abbreviation that means a network of hospitality organizations engaged in different activities including the supply of various components of hospitality products.
- 12. it may not involve the movement of materials but involves the design of interlinked operations.
- 13. (CAPABILITIES) the relative effectiveness that the company is able to actually achieve.
- 14. all value-added physical and intangible items that an organization provides to the customer.
- 16. (DELIVERY) delivering a product when promised, but not necessarily quickly.
- 18. statement that defines why a company exists.
- 19. (FLEXIBILITY) the ability to adjust production volume either up or down to meet fluctuations in demand.
- 23. a network of organization that work together to convert and move goods from th raw materials stage to the end user
- 24. the ability to handle a wide range or assortment of products without undue costs.
