Across
- 4. an entire group of individuals who orchestrate the movement of goods,services,and information from the source to the customer.
- 6. enables firms to manage volumes of returned product efficently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
- 7. a management system that coordinates and integrates all of the activities performed by supply chain mambers into a seamless process.
- 9. presents a multicompany,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.
- 10. when multiple firms in a supply chain coordinate their activities and process so that they are seamlessly linked to one another in a effort to satisfy the customer.
- 14. an inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- 15. bundles of interconnected activities that stretch across firms in the supply chain.
- 19. an inventory control system that manages the replenishmnet of raw materials,supplies,and components from the supplier to the manufacturer.
- 20. a method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer´s or a customer´s demand.
- 21. allows companies to prioritize their marketing focus on different customer groups according to each group´s long-team value to the company or supply chain.
- 22. the process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
- 23. the link that connects all the logistics functions of the supply chain.
- 24. a highly integrated process,often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
- 25. includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firm.
- 26. a process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
Down
- 1. a manufacturer´s or supplier´s use of an independent third party to manage an entire function of the logics system,such as a transportation,warehousing,or order processing.
- 2. concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
- 3. a method of moving inventory into,within,and out of the warehouse.
- 5. closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
- 8. a distribution technique that includes any kind of product or service that can be distributed electronically.
- 11. a system whereby orders are entered into the supply chain and filled.
- 12. seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand related plans of action prior to actual customer purchasing behavior.
- 13. a production method whereby products are not made until an order is placed by the customer.
- 16. information technology that replaces the paper documents that usually accompany business transactions such as purchase orders and invoices.
- 17. the connected chain of all of the bussiness entities,both internal and external to the company, that perform or support the logistics function.
- 18. a real-time inventory system that triggers shipments only when a good is sold to the end user.