Support Department

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Across
  1. 3. Ian's favorite activity involving bait
  2. 5. Who is responsible to purchase EW/DA sms bandle's
  3. 6. Whats Nyeleti's favorite part of working in Support
  4. 7. Who is the latest agent in the ICE department
  5. 8. Support hero, office legend
  6. 11. Who creates Lytx API's in the Support department
  7. 12. Always has the perfect comeback
  8. 15. What should be filled in when activating MVAI triggers
  9. 17. What does ICE stand for
  10. 19. Thando’s support superpower — steady even when things heat up
  11. 20. What does VII stand for
  12. 21. Response time is part of this agreement
  13. 22. The agent that most likely bring snacks to the office
Down
  1. 1. One word to describe the ICE and DA Connect Teamleader’s main superpower?
  2. 2. Which agent is always online before 7am
  3. 4. In a situation where there's a delay in handling a customer’s case or the support provided doesn’t meet expectations, who would you escalate the issue to?
  4. 9. Support agent's key skill
  5. 10. Nompumelelo’s comfort watch — a movie she can watch over and over
  6. 13. What does Omar investigate before logging a repair
  7. 14. You log this for every system related questions or assistance from Support
  8. 16. In which position did Zani start at Optix?
  9. 18. Whos forever smiling