Support Smarts: Are You Seller-Ready?

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Across
  1. 3. Strategy for setting product costs
  2. 4. Moving a support case to higher management level
  3. 6. A Platform where seller communication takes place
  4. 8. Key performance indicators for seller success
  5. 10. Product page created by a seller
  6. 14. Platform where multiple vendors sell products
  7. 17. Stock of goods available for sale
  8. 18. Process of packing, and shipping orders
  9. 20. Products sent back by customers
Down
  1. 1. Process of getting new sellers started on the platform
  2. 2. Following platform rules and regulations
  3. 5. A Team that helps sellers with platform issues
  4. 7. Payment made to seller for completed sales
  5. 9. Data and reports showing sales performance
  6. 11. South Africa's leading online marketplace
  7. 12. Individual or business that lists products for sale
  8. 13. Seller's dashboard for managing their account
  9. 15. Complete list of products available for sale
  10. 16. Money returned to customer for returned items
  11. 19. Marketing campaign to boost product visibility