Surfing Through CRM - CSW 2015

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Across
  1. 2. Use ________ as the BP when issuing an emergency or service order on an inactive account
  2. 5. What we are celebrating
  3. 6. Use this tab to make a note after each call
  4. 8. A request to start service
  5. 9. Always verify the customer's ______________ to avoid return mail
  6. 11. If not able to pay the bill in full, your customer may be eligible for an ___________
  7. 14. A request to stop service
  8. 15. Use this tab to mail a medical alert form
  9. 17. This tab can be used to process a speedpay payment
  10. 18. Tou, nem & tps accounts are not eligible for this program
Down
  1. 1. This plan is based on the average bill over the past 12mos
  2. 3. Use ___________ for the BP & Premise to issue an emergency or service order when no address is available
  3. 4. Click this hyperlink on Data Overview to enter a meter reading
  4. 7. Dunning or return checks may case a _________ to be assessed
  5. 10. a water sport or the activity of looking for information or interesting things on the Internet
  6. 12. Job aides are found in _________
  7. 13. Gas leak, outage, poor pressure, wire down are all forms of an ______________
  8. 16. Accomplishment of a goal