Surprise and Delight

Edit Answers
123456789
Across
  1. 2. When unsure.
  2. 5. Building a conversation with customer.
  3. 6. When customer has PR.
  4. 8. Our Customers.
  5. 9. Part of our AMAZE behaviours.
Down
  1. 1. When Error on our end.
  2. 3. When dealing with vulnerable customers.
  3. 4. BOP/COP customer needs this to login.
  4. 6. Need to find this for every query.
  5. 7. When customer has waited long to get through to us.