Across
- 3. The ability to emotionally understand what the customer feel, see things from their point of view
- 6. A process that involves sending and receiving messages with the customer
- 8. Means change. You can also hear is as modification
- 9. satisfied experience with our service
- 10. Arrange to have a new reservation
Down
- 1. Amount which is blocked from your credit card when you take the car
- 2. No major amendments can be with this insurance
- 4. Ready to use emails for different scenarios
- 5. Guides that show us how to deal with different cases
- 7. Security & verification process