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Across
  1. 3. impairs its value, usefulness, or normal function
  2. 8. an insurance company representative who investigates claims
  3. 9. damage in an incident that's not a collision
  4. 11. your team name
  5. 12. provides instructions on procedures and processes
  6. 13. one moving object or person striking against another.
Down
  1. 1. software used to file claims
  2. 2. a noncovered individual making a claim
  3. 4. a person or organization covered by insurance
  4. 5. is typically transparent or translucent
  5. 6. involving a vehicle
  6. 7. coverages that may help pay to repair your home
  7. 10. helpline for CSA's