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Across
  1. 4. Li & Fung uses Sales Force _____________ in Customer Relationship Management.
  2. 5. Li & Fung constantly develops and leverages on its intimate knowledge of its markets and business partners to develop greater _____-______ services, making them indispensable.
Down
  1. 1. Li & Fung uses the software _______ as a vendor portal.
  2. 2. Li & Fung is not under threat as the company has made itself indispensible, it uses IT to its benefit, and it is highly ___________.
  3. 3. Li and Fung differs from traditional companies in terms of their business structure, use of IT, the involvement in the production process and _________.