Across
- 4. If customer has not purchased aligners and is interested in purchasing Nighttime Aligners ______ the call to Sales.
- 6. Once the customer has made their impression they will need to _____ it with cool water.
- 8. You can now us the term ______ instead of "Licensed Dentist or Orthodontist" or "Registered Orthodontist."
- 9. Please email the case # to Sabrina if UK customers are missing return labels for their _________ kits.
- 12. There is a new _______ for Nighttime Clear Aligners. It is NCA.
- 14. We are no longer using the _______ Dental Email.
- 16. Please make sure you are telling customers who have questions about Nighttime Clear Aligners that they need to be worn for 10 __________ hours.
- 17. If a Customer is in treatment and has questions about ______ to Nighttime Clear Aligners, please transfer them to the Dental Team.
Down
- 1. Please only transfer to SmileShops for help with ____________.
- 2. If you do not see NCA as an option when placing an order, then you can click the option under Case ____________.
- 3. The customer needs to boil the ____ for 90 seconds.
- 5. All adjustments/discounts for United Healthcare must be _________ to RCM.
- 7. The new IK that was only for purchase on 7/31 was ____ & Bite.
- 8. QA will now start __________ points for verifying a Customers account with the email address.
- 10. Make sure to review the ______ Legal Process in Truth Fairy to make sure you know the proper time to escalte customers to Advanced Customer Care.
- 11. The customer needs to let the boiled tray cool for 3 ________.
- 13. We have a 96% _____ Reviews across SmileShops!!
- 15. The Nighttime Clear aligners are the same ______ as regular aligners.