TAKE 5 RECAP FOR 6/21 - 6/27

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Across
  1. 4. UnitedHealthCare customers get one free retainer no matter the ______ option they choose.
  2. 7. For French ______ make a Jira Ticket to Sales Follow-Up and assign to Shelby Hinton
  3. 10. HQ is looking for a new _________. Check out the New Opportunties page for more information.
  4. 11. If customer asks for a supervisor and you transfer to escalations they are called ______ specialist .
  5. 13. For InBound French calls, please ____ to the IB Customer Serive French skill.
  6. 14. Gift card Jira's are now going through COE and there are two _________. They are Invite-A-Friend and Scan/IK Gift Cards.
  7. 15. Payments after the aligners have shipped should be processed in the HFD _______.
  8. 17. The phone number and pin has been updated for _________ Line.
Down
  1. 1. Customer cannot get scanned if they have _________.
  2. 2. UnitedHealthcare customers cannot ______ discounts for aligner purchase.
  3. 3. Any ______ questions always go through RCM.
  4. 5. Please make sure you are using the Customer _____ Tracker
  5. 6. We have new Australian Terminology. Pleas say " ______ Dentist or Orthodontist."
  6. 8. If customer asks for a supervisor and they speak to a TL / TC they are called a ?
  7. 9. Even if you did not receive an email for ________, sign into Grinner University to see if it has been assigned.
  8. 12. We have new ______ for what to say when customers ask about " Bringing Items to the SmileShops"
  9. 13. Once a gift card ____ is re-assigned back to you for customer contact, please make sure to CLOSE it.
  10. 16. If an Australian customer provides their phone number and it starts with a ____ do not include that number in SmileCheck search.