TAKE 5 RECAP FOR 7/5 - 7/11

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Across
  1. 5. We have new promos coming this week. Please make sure to check the ______ promos page on the TruthFairy to see whats new.
  2. 6. It is almost time for Christmas in July and you will be able to send people ____ grams.
  3. 8. Please make sure that you start the MCC/Refinement ______ when requesting photos for the customer or schedule a reevaluation scan for them.
  4. 10. We do ____ want to use words like; Unfortunately, The thing is , We can't. Always use WE CAN statements.
  5. 11. For ______ Customers who can not find the SmileShop, you can text them the SmileShop phone number.
  6. 12. If the LED light is not working for ______ Customers (only), please advise customer to bring the light back to the SmileShop to replace it.
  7. 13. If you are waiting for over _______ minutes for the escalations team, gran a TL or TC to take the call.
  8. 14. If customer is having trouble purchasing their aligner with HFD, please make sure they have ______ the HFD Payment Plan Agreement.
  9. 15. The _______ discount it $100 off.
  10. 16. We are not making ______ tickets for non-initial orders.
Down
  1. 1. If the customer is interested in a plan revision and does NOT have their aligners the ticket goes to the _______ team.
  2. 2. We are having a Cleveland ____ Event where we will be at the Union Home Mortgage All Star Tailgate to promote our partnership with Francisco Lindor.
  3. 3. This promo code offers great aligner discounts and 50% off impression kits.
  4. 4. This is not for sale in Australia or Canada, but is given out at the SmileShops.
  5. 7. If the customer is interested in a plan revision and DOES have their aligners the ticket goes to the _______ team.
  6. 9. Make sure you are in ________ mode when booking a new customer on our SDC website.